Business Manager:

Your role:

As Business Manager, you will be responsible for helping manage and grow all aspects of the Finance & Insurance department; you will do this by being at the core of all sales enquiries and by developing the sales team.  You will ensure that every customer has a clear understanding of obligations that they have entered into, doing so with integrity and above all, treating customers fairly.

Our Business Managers work a variety of flexible patterns which can typically include Saturdays to ensure we provide our customers with the highest possible levels of service.

Your profile:

If you are high achieving Sales Executive, Sales Controller or Business Manager with sound financial and commercial understanding, we would love to hear from you.

Ideally, you will have an outstanding work ethic and be able to lead from the front and inspire your colleagues to 'raise the bar' and exceed their full potential whilst driving the finance and add-on performance forward.

Strong organisational, communication and interpersonal skills are essential along with experience of working as part of a team with shared objectives and personal performance goals.

Please apply to [email protected] 

Experienced Sales Manager:

The role
This role will involve you managing a highly motivated sales team to sell BMWs, accessories, insurance, and finance products and ensuring that sales targets are achieved. You will be an experienced Sales Manager with a proven track record of achieving sales and revenue goals while acting as a role model for your team.

Role Purpose:

• To maximise profit in all areas of responsibility
• To translate business strategy into operational plans for new and used car sales.
• To deliver results to meet and where possible exceed agreed budgets.
• To implement effective policies and procedures in order to maximise sales opportunities through ongoing monitoring of sales logs, CRM and assisting the Sales Team.
• To inspire, provide leadership and effectively manage all staff in order to maximise productivity and meet or exceed sales and profit targets.
• To ensure delivery of excellent customer service within all areas of responsibility.
• To work effectively with all other key personnel within the dealership to establish and implement best practice and ensure our customers receive exceptional customer service.

Your profile
You must have exceptional experience in the automotive industry; you will be enthusiastic, possess excellent organisational and communication skills, be driven to succeed, enjoy and excel in customer service to enable you to build strong relationships with customers and colleagues alike.

Please apply to [email protected] 

Experienced Sales Executive:

You must demonstrate strong communication skills and immaculate presentation as well as being a team player and adaptable to the requirements that our progressive and exciting business demands.

Responsibilities Include:

• To sell vehicles using effective sales process guidelines in place at the Retail Centre.
• Delivering a first class sales experience to the Customer in line with current Covid restrictions.
• Carry out accurate appraisals on all part exchange vehicles.
• Ensure full compliance with BMW Brand Guidelines throughout both New and Used vehicle sales process.
• Maintain regular contact with all customers in line with our Enquiry Management Systems to ensure relationships area maintained for potential repeat business.
• Ensure all customer information, sales activities, vehicle documentation and other relevant information is kept and maintained accurately and comprehensively.

Additional Requirements:

• Full valid driving licence
• Eligibility to work in the Republic of Ireland

In return we offer a highly competitive basic salary with an uncapped commission system commensurate with the sales opportunity a volume franchise dealer provides.  

Please apply to [email protected] 

Experienced Service Advisor:  

Your role:

As an aftersales executive, you will be responsible for dealing with all customers in a professional, prompt and courteous manner, portraying a positive impression of the service department, whilst upselling additional service items and repairs due on customers vehicles.

Assisting the service advisors as and when required and working towards monthly targets, you will be responsible for taking bookings via telephone, informing customers of the progress of their vehicle and additional providing insight into additional services available.

Your profile:

You will have proven experience within a similar role and demonstrated a proactive approach to customer service. You will have strong IT literacy skills as well as excellent interpersonal and organisational skills. 

Working knowledge of Kerridge would be advantageous.

Please apply to [email protected]

Showroom Host (Part Time Role):

Responsibilities Include: -

• Being the face of both the Colm Quinn and BMW Brands on a daily basis
• Meet & greet guests ensuring they are attended to quickly and professionally
• Front Desk reception & administrative duties

To be successful, you will need: -

• Exemplary presentation with exceptional customer service skills
• Confident & friendly professional telephone manner
• Outstanding communication skills & be computer literate
• Previous Experience in a Customer Focussed Role is preferable

Being the first point of contact for our customers, you will need to have exceptional people skills and display an enthusiastic manner.  You will be well presented and possess a “can do attitude” to be the face of our Company.  Your ability to be guest focussed at all times is a must. 

Please apply to [email protected] 

BMW Vehicle Technician:

Duties include:

• Complete work orders, including details of repairs completed, parts required, and labour to be charged
• Test vehicles using measuring devices to provide accurate diagnostic reports to the Workshop Controller
• Interpret and use technical data and instruction provided by the manufacturer
• Conduct routine service work on vehicles brought into the workshop
• Remove and install vehicle components in accordance with the manufacturer’s methodology
• Carry out vehicle health checks and identify areas of concern
• Carry out preparations for new vehicles
• Perform technical repair work in accordance with established and documented procedures
• Ensure correct materials, tools and measuring devices are used
• Ensure any faults have been reported and noted on job cards and inform the Service Manager/ Workshop Controller of any additional defects not covered in the scope of the repair and delays in completion
• Record details of work, including all hours worked and material usage
• Ensure vehicle safety standards have been complied with when returned to customers
• Ensure vehicles are protected and kept clean during service and repair
• Ensure all work is completed to manufacturer standards and rules 

Your profile:

The successful applicant will be a qualified Technician who undertakes the repair and servicing of vehicles, diagnosing additional faults and ensuring all work is completed safely, to the highest standards, and to customers’ satisfaction.

Please apply to [email protected] 

Tyre Technician:

Your role:

As a Tyre Fitter, you will be always thinking of how to achieve the highest standards in customer service, whilst ensuring that safety and quality are top of mind. A Tyre Fitter has technical knowledge and a professional attitude, they are able to work to efficiency/productivity targets and effectively fit tyres, suggest and make improvements.

Main Responsibilities:

• Correctly removing and replacing the wheels of a vehicle
• Tightening the wheel nuts to the correct torque setting on re-fitting the wheels to the vehicle
• Replacing worn damaged tyres with the correct new tyre from the dealer’s tyre rack
• Inflate the tyre on the wheel to the car manufactures recommended tyre pressure
• Removing and replacing a tyre by using the correct tyre equipment in the car dealer workshop
• Carrying out a tyre puncture repair on a car tyre to the correct Safety Standards
• Using the correct tools supplied by the franchise dealership to carry-out the repair
• Working alongside the vehicle technicians within the franchise workshop
• Assisting with tyre inspection reporting on an EVHC report
• Correctly measuring a tyre tread depth and report the correct tread depth readings
• Entering data into a VHC report

The Ideal Candidate

• Ideally a minimum of 12 months experience with a background of working in a fast-fit car centre or a recognised vehicle franchise dealership
• The practical knowledge of fitting tyres
• The capability of working to the highest quality standards
• Great team player and communication skills
• Maintain high standards of housekeeping
• Prior experience working to efficiency targets
• A full driving license
• Previous career history of being a tyre fitter or this being a part of your job role

Please apply to [email protected] 

GROUP ROLES:

CRM & Aftersales Retention Manager

Role:

You will be responsible for developing and managing the CRM and Aftersales Retention function of the Colm Quinn Group with a strong focus on customer retention and loyalty. You will aslo be responsible for analysing key customer KPI's as well as leading and developing a small team.  

Role Responsibilities: 

• To develop and oversee the CRM Platform
• To develop controls and oversee the management of data
• To manage reporting dashboards to enable KPI's to be measured accurately, in real time.
• Building and implementing automated campaigns in conjunction with the marketing team.
• To work with team managers to implement lead generation programs
• To manage direct mail activity, integrating this process into CRM.
• To work with other areas of the business where there is a benefit of applying CRM processes
• Drive commercial continuous improvement initiatives ensuring the organisation grows acquisition and retention activity.
• To ensure that all features are developed in line with company policy and regulatory compliance:

Please apply to [email protected] 

Warranty Manager

Role: 

Colm Quinn BMW and MINI Group have a vacancy for an experienced individual to work as Warranty Manager across our three BMW business – Athlone, Drogheda and Galway.   The successful individual will also have a role in managing the warranty processes in Colm Quinn Motor Store, our used car centre in Athlone. 

Working with the After Sales Teams in each location, the successful individual will have a strong track record in warranty administration or management.

This role would suit an existing Service Manager, Service Adviser or Warranty Executive who is looking to increase their involvement in warranty activities. 

Given our multiple locations, the successful individual can be based in one of our BMW Centres.  This role would suit someone wishing to live in the west, midlands or east of the country. 

Role Responsibilities: 

• Manage the service warranty procedures in line with the BMW policies.
• Build and submit all warranty claims to the manufacturer within the guidelines
• Invoice all warranty jobs using the manufacturer's standard repair operation times.
• Maintain the warranty sales ledger in line with the company's debtor's policy.
• Manage the set up and maintenance of an adequate filing system for the keeping of job cards, credit summaries, claim submission acknowledgements etc.
• Keep up to date with the latest product and technical bulletins that relate to changes in the manufacturers procedures and policies.
• When requested by the manufacturer co-ordinate recalls, ensuring outstanding vehicles are pursued until conclusion. Providing regular feedback to the manufacturer on the vehicle recall status.
• Work with other warranty providers as required, ensuring that their policies are followed and a timely repair is completed for the customer. 

Please apply to [email protected]

Stock and Sales Planning Manager

The Role: 

Colm Quinn BMW and MINI Group have a vacancy for an experienced individual to manage the new car ordering process and used car stock within our three BMW and MINI sites – Athlone, Drogheda and Galway.

This role would suit an individual with a strong attention to detail who enjoys managing activity in a timely and structured manner. 

Role Responsibilities:

• Working with the Sales Manager to order new cars for customers from BMW Group
• Working with the After Sales Team to manage the preparation of new and used cars to ensure on time delivery to customers
• Managing the change of ownership process to ensure records are up to date and accurate
• Ensuring the timely invoicing of all new and used car sales
• Controlling the status of the full range of new and used car stock for Colm Quinn Group ensuring that the team in each Dealership is aware of what is available for sale at all times
• To continuously deliver the highest level of satisfaction to internal and external customers.

This role would suit some one with:

• Strong attention to detail
• Deadline driven and process minded individual
• Past automotive experience would be of benefit
• Keyloop experience would be an advantage

Please apply to [email protected] 

Human Resources Administrator

Colm Quinn Group require a Human Resources Administrator to oversee and manage the overall provision of Human Resources services, policies and programmes within our Company. 

Responsibilities Include:

• Developing HR planning strategies in conjunction with senior managers
• Recruiting staff by preparing job descriptions and tailored recruitment strategy
• Shortlisting applicants for interview using a variety of selection techniques including psychometric testing and undertaking Interviewing
• Managing annual leave and training entitlements and maintaining absence planner
• Be the Health & Safety Officer for the Company
• Analysing training needs in conjunction with line managers; planning and delivering training within agreed budgets
• Undertake staff inductions ensuring contract of employment and company handbook are issued and understood.

Please apply to [email protected]